Arcane Direct Marketing Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics

1. What data do we collect?
2. How do we collect your data?
3. How will we use your data?
4. How do we store your data?
5. Marketing
6. What are your data protection rights?
7. What are cookies?
8. How do we use cookies?
9. What types of cookies do we use?
10. How to manage your cookies
11. Privacy policies of other websites
12. Changes to our privacy policy
13. How to contact us
14. How to contact the appropriate authorities

What data do we collect?

Arcane Direct Marketing collects the following data:

• Personal identification information (Name, email address, phone number, physical address, job title, company/employer name)
• Details of enquiries or jobs placed with Arcane Direct Marketing
• Employee & contractor data relating to holiday, sickness, employment history, performance, communications, banking, tax and CCTV

How do we collect your data?

You directly provide Arcane Direct Marketing with most of the data we collect. We collect data and process data when you:

• Complete a web form or place an enquiry for any of our products or services
• Voluntarily complete a customer survey or provide feedback
• Use or view our website via your browser’s cookies
• Apply for a position

Our Company may also receive your data indirectly from the following sources:

• Job boards, web services e.g. Google
• Data controllers that are clients of Arcane Direct Marketing
• As part of communication with colleagues, employers, agencies or contractors
• Rental of address lists

How will we use your data?

Arcane Direct Marketing collects your data so that we can:

• Process your order and manage your account
• Email or physically mail you with special offers or updates on other products and services we think you might like
• Print letters, postcards, polythene, envelopes etc
• Sort addresses to access postage services
• Process name and address data to ensure accuracy, change of address, flagging of Mailing Preference Service
• Call you regarding interest in our services

When Arcane Direct Marketing processes your order, it may send your data to, and also use the resulting information from data enhancement services (such as deceased, gone away or Mailing Preference Services, software providers (such as customer relations management, printing & job production solutions) and mail delivery/downstream access providers.

How do we store your data?

Arcane Direct Marketing securely stores your data at George House, Bannerley Road, Garretts Green Industrial Estate, Birmingham, B33 0SL on securely encrypted drives only accessible by authorised, trained staff.

Our Company will keep your contact details for 12 months after it’s last use. Once this time period has expired, we will delete your data by data erasure.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our clients.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Arcane Direct Marketing from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us at the below address.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Arcane Direct Marketing for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Arcane Direct Marketing correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Arcane Direct Marketing erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Arcane Direct Marketing restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Arcane Direct Marketing processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Arcane Direct Marketing transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 0121 789 9911

Or write to us:

Data Protection Request
Arcane Direct Marketing
George House
Bannerley Road
Garretts Green Ind Est
Birmingham
B33 0SL

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Arcane Direct Marketing uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Arcane Direct Marketing uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Arcane Direct Marketing uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Arcane Direct Marketing sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Arcane Direct Marketing website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Arcane Direct Marketing keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about Arcane Direct Marketing privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: sales@arcanedirectmarketing.co.uk

Call us: 0121 789 9911

Or write to us at:

Data Protection Request
Arcane Direct Marketing
George House
Bannerley Road
Garretts Green Ind Est
Birmingham
B33 0SL

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Arcane Direct Marketing has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: 0303 123 1113

Website: https://ico.org.uk/